Professional Experiences/Competencies:
• Over 5 years of experience in patient acquisition and management within the healthcare and fertility industries.
• Extensive background in leading teams, managing patient acquisition processes, and driving revenue growth.
• Expertise in B2C sales strategies, digital campaigns, and patient retention.
• Strong communication and collaboration with cross-functional teams, including marketing, clinical, and sales teams.
• Proficient in CRM systems such as Salesforce, Meditex, and in-house clinical systems.
• Successful in implementing patient acquisition strategies, developing resources, and ensuring seamless patient experience from initial contact through to care handover.
Personal Characteristics/Educational Background:
• Multilingual (English and Portuguese), with experience in managing international teams and communications.
• Strong leadership skills with a focus on team development and performance enhancement.
• Highly organised and adept at managing schedules, recruitment, training, and operational tasks.
• Empathetic and customer-focused, with a passion for improving patient experiences.